Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Auremont.

We are committed to delivering your order safely, efficiently, and with complete transparency throughout the shipping process.

Company Information

Auremont is operated by:

MARTINEZ 21SOFTWARE LLC

151 W Zandale Dr

Lexington, KY 40503

United States

Website: auremont.com

Email: support@auremont.com

Phone: +1 646 729 8255

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

During holidays, promotional events, or periods of high order volume, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Methods

Free Standard Shipping

Estimated delivery time:

10–20 business days

Express Shipping

Estimated delivery time:

7–14 business days

Shipping rates for Express Delivery are calculated automatically during checkout based on your destination.

Order Tracking

Once your order has been dispatched, you will receive an email with tracking information.

Tracking may take up to 72 hours to become active after shipment.

Customers can monitor their shipment using the tracking link provided in the shipping confirmation email.

Delivery Information

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Customs inspections;

  • Weather conditions;

  • Carrier operational delays;

  • Public holidays;

  • High shipping volumes;

  • Other circumstances beyond our control.

Auremont is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address has been submitted, please contact us immediately.

Orders that have already been processed or shipped may not be eligible for address changes.

Auremont is not responsible for failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Lost, Delayed or Damaged Packages

If your package appears lost, significantly delayed, or arrives damaged, please contact our support team as soon as possible.

We will work with our shipping partners to investigate the issue and provide an appropriate resolution whenever possible.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by local authorities.

These charges, when applicable, are the responsibility of the customer.

Contact Us

For questions regarding shipping or delivery, please contact:

Auremont

Operated by MARTINEZ 21SOFTWARE LLC

151 W Zandale Dr

Lexington, KY 40503

United States

Email: support@useauremont.com

Phone: +1 646 729 8255

Website: useauremont.com

Thank you for choosing Auremont. We are committed to delivering premium timepieces with reliable worldwide shipping and exceptional customer service.